Castle Acoustics of England. I recently inquired in regard to a replacement binding post for one of my Castle Acoustic Isis speakers (I stripped one of the nuts due to my ham handedness). I communicated with Andy at their UK location and before I had time to follow up on my last email the part plus three spares showed up at our door via speedy air parcel service. The binding post bolts on and took less than five minutes to install with the help of my wife (who is not ham handed). I had originally contacted Castle just to get the address of the US distributor, that I had misplaced, and they ran with the ball. I also had similar super service from the US distributer when I purchased the speakers. Great company and great reps.
Best Customer Service (Manufacturer)
There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?