I’ll add a vote for Innuous. I was having a problem with my Zenith 3 and emailed them. Got a response within a couple of hours requesting more details. I was then emailed by a technical person in London who asked about accessing my desktop pc. I gave him access and he spent 90 minutes fixing the problem . He also gave me some tips about improving the sound quality (which already is excellent) and answered several other questions. I highly recommend Innuous products for servers/streaming/burning CDs for the sound quality, features and customer support.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!