Best and Worst customer service?

Thought I did not have a problem with there equip, I called BAT for some information. They were more than happy to help and make helpful recommendations. Don't remember who I spoke with but he gave me more information than I needed, Way to go BAT.
Now on the other hand, I do love my Martin Logans, but I called for some info.. I felt like I was bothing the person who answered the call. No help what so ever. I explained to him that I was looking to buy more ML. Apparently he didn't want to help me and made me feel uncomfortable. One thing to the ML employee who answered the phone, if I was looking to buy the statements you probably would have gave me the time of day. All I can say is, if it wasn't for people like me and the others who purchase your products, then you would have no reason to answer the phone.

Djjd, its to bad Martin Logan screwed you like that. I love their speaks, they are nice. But I have noticed by talking to the people at ML, they need alot of work on their customer service. Its supprising to see how a company can stay in business with terrible customer relations.
Pete

Djjd, if were going to do that. Then we should email the companies are results here on audiogon. Maybe they'll get the hint. But even though the rep had no personality that day, I just can't dump my speakers over it. They just sound to damn nice.............

Well I must comment on the recent service I got on Martin Logans. My previous post did voice my negative opinion on how I was treated by ML. Recently I called the company and must say I was treated very well and the customer service rep was exceptional. I guess some days are better than others and this time I was very satisfied with the service.