Just got my BAT VK200 power amp back from the factory. I bought it used, so it was not under warranty. The unit was damaged by a malfunction in the preamp, upstream, not even a fault in the amp itself. BAT fixed it for free within 48, let me say it again, 48 hours. I sent at least four or five e-mails, and all were answered during the following business day by Victor K himself. What a company! And the amp is such a musical piece of gear, I cannot believe the number of them I see for sale here. Buy one, you dummies.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!