A few years ago, I had a blown woofer on a NOLA speaker. I called NOLA - Carl Marchisotto, the owner of the company, informed me that there were no replacement woofers available and then spent 20 minutes advising me of suitable woofers available from other companies which could be used as a replacement. Truly impressive.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!