Best and Worst customer service?


My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon

Showing 1 response by dannylw

I'll comment on Martin Logan, Magneplanar, Linn and Klipsch. I called ML on crossover points for my CLS and about getting Arcici stands. They told me what the slopes and crossover points should be and the address and phone number of Aricici.

I also have a very old set of Magneplanar Tympani's. I have lost the manual and was hoping for an upgrade. Maggie had upgraded a friend's MG1 for a very low cost. They told me not to upgrade the Tympani it would cost too much. Further from the serial number I gave them they sent me a manual at no cost.

On Klipsch a friend had blown a tweeter in an old pair of Heresy. He sent the speaker back to them to be repaired. (it was out of warranty. Klipsch fixed the speaker and sent it back with no charge for the repair or shipping.

Linn on the other hand was similar to the other negative responses others have given about Linn. I needed a box for an LP 12 and a dustcover. They wanted to charge me $60.00 for the box. (Didn't get it.) They charged me something higher than what I expected for the dustcover. I asked them some questions about a Linto and there answer was so non-committal as to be useless.