No need to say more about my bad experience with this disreputable, or rather, this fraud and scamer PurePower.
Fall of 2017 I had an opportunity to audition PS Audio’s DirectStream DAC + DirectStream Memory Player. PS Audio took my credit card info and then sent me the equipment. Due to some personal commitments that came up unexpectedly, I was not able to spend the desired time to audition. PS Audio graciously provided me additional time. In the end, unfortunately I decided that I would stick to my current SACD player so I can put my money into other areas where my system is in more urgent need of improvements.
If memory served me right, I don’t believe that at any time during this extended trial period did PS Audio ever charged my credit card. And when I informed PS Audio with my decision, Kevin Jackson responded very courteously and professionally. He thanked me for giving PS Audio a try, and said that he hoped at least that I had fun with my auditioning (and comparing with my own SACD). He promptly emailed me the return authorization and shipping label.
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When I realized that the ’new model’ PurePower+ 3000 Gold was buzzing just as badly as the two units I received last year, I called up Kevin Jackson of PS Audio and inquired about home trial of their new DirectStream Power Plant 20. At the time, I only had less than 2 weeks before family events would prevent me from playing with my audio system. Kevin remembers me, of course, but that does not prevent him from graciously offering to send the P20 to me right away so that I can try it out during this short period of free time, and he would extend the normal trial period so that when I become less occupied, that I would be able to continue my audition.
Shortly after I tried the PS Audio Power Plant 20, I was reasonably sure that I would keep it, but I didn’t call Kevin to tell him that. Several weeks later when I had more time I continued my audition. Our agreement was that unless I contact PS Audio and request to end and return the trial equipment, that means I would keep it. So I kept the P20, and it was only after this extended trial period had ended, and that I didn’t request to return the equipment to PS Audio, did PS Audio finally charged my credit card for the cost of that DirectStream Power Plant 20.
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So there you have it, night and day differences between dealing with a reputable company like the PS Audio, versus dealing with the two fraudsters Richard and Damian Janzen who run the PurePower.