I just bought a Ref 50 and 200.5. I haven't needed to call customer service yet so I can't speak to that, but am very happy with this combo. One upgrade that was amazing was a Richard Gray High Tension power cord on the amp.
I'm pretty new to the whole power cord thing, but I was able to also borrow a JPS GPA2(not a very fair comparison, but it's what I had) and I also have a Basic PowerCord. The Basic PowerCord was about 70% of the RG which is great since that one was <$100 and the JPS was disappointing in this setup. It was hard to give it back, but 695 is a lot of dough.
I used the cord for about a week and was truly amazed. Imaging suddenly came into focus and the highs really opened up. The change was almost as drastic as the change from my Denon 3300 to the B&K components. The kicker was that my wife while listening from the other room asked me if I had changed something because the music sounded really good.
I'm saving my pennies, the B&K stuff already set me back pretty good.
Russ
I'm pretty new to the whole power cord thing, but I was able to also borrow a JPS GPA2(not a very fair comparison, but it's what I had) and I also have a Basic PowerCord. The Basic PowerCord was about 70% of the RG which is great since that one was <$100 and the JPS was disappointing in this setup. It was hard to give it back, but 695 is a lot of dough.
I used the cord for about a week and was truly amazed. Imaging suddenly came into focus and the highs really opened up. The change was almost as drastic as the change from my Denon 3300 to the B&K components. The kicker was that my wife while listening from the other room asked me if I had changed something because the music sounded really good.
I'm saving my pennies, the B&K stuff already set me back pretty good.
Russ