My experience with VTL has been excellent, and I have been dealing with them for years. I think it is important to know how to deal with VTL. E-mail is not the best way to communicate, over the phone is best. Bea is very helpful, and if necessary Luke will get on the phone as well. In fact he has called me on my cell personally, unsolicited. And I don't own their high-priced equipment-5.5 and an ST-150.
I will admit, they are not quick with getting equipment out to you, and they aren't the perfect service company. But VTL should not be avoided for service reasons, they are excellent to deal with, and their products are well-worth overlooking any (very) minor shortcomings.
I will admit, they are not quick with getting equipment out to you, and they aren't the perfect service company. But VTL should not be avoided for service reasons, they are excellent to deal with, and their products are well-worth overlooking any (very) minor shortcomings.