Avalon Acoustics reputation

It's disappointing. Their website indicates great products, and I heard a demo sound excellent, but this reputation puts me off. I also noticed another well known reviewer 'doubting' the perfection they claimed for their Tesseract. I did a double take one time when one of their promo ads claimed 'flat response to 100,000cps' since this is impossible with available materials and technology. Thought maybe just a typo? 

@petaluman . I agree with you. I believe there may be other small "boutique" exceptional quality manufacturers may be heading that way as Founders or chief technologist age out of working life. Any come to your mind? 

Over the years I have had five pairs of Avalons, including Diamond Eidolons.  They were great speakers, but I never had to use their customer service, other than an upgrade that went very well.  When I was with Wadia Digital, we used Avalon Eclipses to voice our products.

Avalon Eclipse 

what a beautiful sounding speakers.

i think it was the best model in their line up.

No experience with their service department.  I just think they're the Gold Standard for home audio.  I absolutely love how they sound.  I wish I could have afforded them.

I run a set of Linkwitz Orions, which to my ear, sound very much like the Avalon loudspeakers I've heard, so they're my "forever" loudspeaker.  The Linkwitz LX521 system would also be in that class.  Because they are a DIY system, you are your own service department.