I have the N100h, and my front.jpg file shows up correctly on the conductor app. Yes, I had some dealing with the technical support (based in Korea) before, and the time zone difference can be a bit problematic sometimes. Did they ask you to enable the remote support on your N100h so they can access the unit to troubleshoot?
Aurender N100H
Hi All,
I have one of these. SQ is fine and the Conductor app is user friendly. My problem with it is that it doesn't, for the most part, display the album artwork I've painstakingly entered over the years. I have had somewhat unsatisfactory exchanges with Aurender about this, but time zones and language differences (I think) have gotten in the way. As I understand it, all the album artwork needs to be renamed "front" or "back" -- I have tried this only selectively as I have about 1800 AIFF album files in my iTunes library. Anyway, it hasn't worked. I used a third party software app on a back up library to systematically embed the artwork within the folder for each album, but that too was ineffective.
I'm probably missing something really basic -- I can't believe everyone would be having this problem and still buying Aurender servers. Many thanks for your help!
Best
S