2. digital
  3. 192227-388

Audiovana disconnects from Qobuz after several days of nonuse

After several days of nonuse, it seems Audiovana disconnects from Qobuz. When I hit the connect button, nothing happens.  I have also heard that other Audirvana users have reported similar issues with Qobuz disconnecting after periods of inactivity. 

Audiovana response reports “Qobuz had some issues last week and even this week to log Qobuz account, so I won’t be surprised if you still get some as of today. It is not an issue related to Audiovana, as you could get an error while you try to connect on their website”.

I then discovered that the latest "Qobuz app version includes enhanced security updates in the login process, which may be causing login problems for some users. These updates involve a transition to a more secure authentication method (OAuth), replacing the older, simpler login method that had vulnerabilities. The new security measures have led to errors in the authentication process, affecting users who updated their apps on platforms like iOS. Qobuz is actively working to resolve these issues and restore normal service”.  

hgeifman
hgeifman OP
2,230 posts
 

 

@audphile1, Thanks. Yes, my Bricasti M21 DAC has an Ethernet connection but I do not need it. The work around is to use my audio system daily and the there are no issues. The Audiovana to QoBuz connection issue ONLY occurs if I do not use my audio system daily. A very simple work around.

hgeifman OP
2,230 posts
 

In summary, I reported issues with connecting Audirvana to Qobuz, especially if my audio system is not used daily. A workaround involves regular use of the system to avoid connectivity issues.

The problem may be related to changes in Audirvana’s login mechanism or server-side updates from Qobuz.  I filed an issue with QoBuz and am waiting for them to respond.  

vicdior
40 posts
 

Hi, I’m using Audirvāna with Qobuz and have absolutely no issues. If you are using a laptop to connect, close down Audirvāna and restart,that should resolve connectivity issues. Also, if you are using a switch box, turn off and restart and restart Audirvāna as well at the same time, that usually resets the connection for Audirvāna with Qobuz.

bassbuyer
115 posts
 

Not sure if you are shutting your unit down or keeping it on and just not using it for a few days.  If you are leaving it on there are no issues with Qobuz currently.  I run a Innuos Zen Mk3 and I just used it after letting it sit idle for 2 days.  No issues with the connection.  Frustrating when a manufacturer doesn’t own problems and tries to blame other parts of the system instead.  

hgeifman OP
2,230 posts
 

Thanks for the above info. Audiovana reports they rely on QoBuz’s API, and that they need to make sure their partners do not lose the connection to their service. Based on your comments, I will restart Audiovana since this might fix the problem. BTW, this connection is between Audiovana and QoBuz.

My friends and I are running Audiovana on a LINUX Infigo Audio streamer that is controlled by an iPad. There are no switch boxes in my connection to the Internet.

Audiovana also said there was No mention of a timeframe from Qobuz. And, If the issue occurs again, please let Audiovana know and they will investigate further.  Thanks.  

 

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