I have had the same problems with UPS and I spent months trying to get them to pay me. I even spoke with a manager with the insurance company that does their claims for them and she told me they are allowed to throw in the air or drop a box up to four feet. She said the box and the packing is suppose to take that type of damage. I told her that is great but I was not selling nor buying the box but what they destroyed on the inside. She did not care and was very hateful saying it was my problem and they were not going to pay. I got on my computer and emailed my state's Consumer Affairs Department and filed a complaint against them and the sameday they got the complaint the lady called me back and told me they would pay. She said I did not have to do that because they was going to pay but that was another lie. However, after the complaint I got a certified check for the total amount and my destroyed amp back. I know this will not happen but if we would all take the time to call or email a complaint to UPS, FedEx, DHL and all the others this might help if ALL of us would stick together. We must understand that all they care about is bonuses for the number of boxes they throw thru and that is it, period. I don't think on the most part anyone is trying to damage our stuff but Wall Street has caused all big America companies to care more for numbers than for their customers. I worked for Bell South for years and that is all they cared about was personal bonuses and the numbers sent to Wall Street. THE BOTTOM LINE!!!!
Audiophiles DO NOT USE DHL-READ MY NIGHTMARE
Just had a nightmare experience with DHL shipping a Wadia 16 from Richmond,Va to South Carolina. Yesterday, the driver came to pick it up and tried to turn his van around where it could not be turned around in a shared driveway, almost ran over my new heat pumps, ran over my neighbors drainage pipe, and then stormed off without picking up the package. I tried to stop him and could not. I called DHL and reported the driver. His manager came to pickup my package. His manager told me that the driver is a hothead sometimes. Great! It was scheduled for delivery today. I told the guy it was a CD player, delicate electronic instrument and the waybill also had that info. My buyer just called me told me that the Wadia 16 arrived and was completely totalled. They had dropped it on its side and broken all the connections on the back. The styrofoam was crushed into powder. I almost feel like they did this intentionally. When I called to report the problem I was told that unless I could produce a receipt that they would not pay the claim as I had it insured for $ 2K. She seemed amazed that a CD player could be worth $ 2K. The way she talked it could be months before I get my money back, if ever. I had thought that DHL was trying to take business from FedEx and UPS and was doing a good job. Obviously, I will never use them again. Also, lost the $ 125 I paid to have the unit shipped overnight and to insure it. This is my first experience like this and I am ticked!!! Beware of DHL. I can understand how accidents can happen but that is what the insurance is for. I just got a poor reception when I called to make a claim. Consider this experience when you decide on your shipper!!!!