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Audiogon Seller Communication

Hi all, 

I like this website and the variety of items available for purchase. I think the sellers on this site want to be viewed as part of the audiophile community, and not just someone trying to make a buck. What bothers me is the lack of communication from sellers. If there's a problem causing a delay, just say so. I'm not beyond understanding that things happen. I've been waiting for a month for an item to ship. I've reached out to the seller twice and received the same answer both times. It will ship next week. Well, next week has come and gone, twice. I don't mind waiting but false assurances and the absence of timely communication are intolerable. This seller is not new and has many very positive reviews. I'm quite frustrated and perplexed.  

t4man
middlemass
917 posts
 

+1

t4man OP
2 posts
 

Thanks. Yes, and ordinarily I would have already. This seller has been on Audiogon since mid-2000 and has 13,914 positive reviews which is why I'm hesitating.  

 

t4man OP
2 posts
 

I just had a long conversation with the seller and now understand the situation. I think we're good. 

Post removed 
krelldog
323 posts
 

I had a similar experience with a long time cable manufacturer. When I inquired about making me a custom umbilical cord for my Pass XP-22 I got an instant response. I sent him the money to start the process, and then he went dark. He went way past his approximate shipping date. I sent him several emails with no response. Finally I contacted Paypal and they reimbursed my money.

About 2 weeks later the cord shows up at my door. He then sent me a friendly email asking me to resend him payment. I did and was ultimately happy with my purchase.

The company is Revelation Audio Labs. With that said...He is a one man show. He makes fantastic cables/power cords. I think he's older and not the greatest communicator. I also think he is an honest man, and does live up to his word....but he is horrible at returning emails. I pride myself on being a good communicator, so its hard for me to understand why some people just suck at it.

I mentioned the company because I do think they make excellent cables/cords. I do think he's honest, and wouldn't rip you off. However, he's kind of famous for not following up with inquiries from customers.

I would purchase from him again, but at least I would know that this goes with the territory.

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