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audiogon members or dealers

just want to know who you would rather deal with?A member with a good rating ,or a dealer.I bought a set of cables in september,with a warrenty,and sent them back to get repaired,they set in his store for 2 weeks and then he shipped to the company who made them,they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them...my point is every thing i bought from a member,has worked out great, if there was a problem it always got worked out..but with dealers,its always a run around.and the company who makes the cable is huge,and very well known, i guess thats why dealers in this hobby are hurting.poor service.but at 40 years old the girl at the electic company makes me mad
bbaxley2

Showing 1 response by muzikat

muzikat
930 posts
 
Speaking of service, I thought this might be of interest.

I bought a used pair (no sales receipt) of Audience AU 24 interconnects here on A'Gon a few months back. Well one cable developed a short, no sound through it. I emailed customer service at Audience, they had me send them in. I was only looking for a repair, well they sent me a brand new pair! Free! This is great customer service.

All this took less than 10 days time and shipping was across country, during the holidays. I just got them back yesterday.

I want everyone to know what a great company Audience is. Consider them for your next cable purchase.
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