Did you check to see if the shorting pins on the XLR inputs are inserted?
This was already suggested by another poster: did you check this?
All your components should be performing well together. The DAC is not the reason for your problem.
Are you 100% sure ALL of your components are connected correctly?
How confident are you knowledge of how audio connections are made?
I've ARC for decades, with now having current pieces, and have always had exceptional performance.
You were clear, everything sounded good at the sellers house. Both channels (I presume) loosing all their bass AT THE SAME TIME is unlikely if it was tubes. CHECK your connections.
This was already suggested by another poster: did you check this?
All your components should be performing well together. The DAC is not the reason for your problem.
Are you 100% sure ALL of your components are connected correctly?
How confident are you knowledge of how audio connections are made?
I've ARC for decades, with now having current pieces, and have always had exceptional performance.
You were clear, everything sounded good at the sellers house. Both channels (I presume) loosing all their bass AT THE SAME TIME is unlikely if it was tubes. CHECK your connections.