I shutter to think how low your expectations are if you consider the service from ARC to be good.
They are horrible.
They are horrible.
Audio Research has the Best Customer Service
Not only does their stuff sound awesome! Smooth / Musical. They have the best customer service too! I picked up a CD-2 here on Audiogon (One of the nicest sounding players around). I called up ARC and asked if they had any left over Brochures on this model, I told her I picked up a second hand CD-2. The friendly Lady on the phone said I will have a look. This morning I got a brochure and a review in the mail. In the Past they also walked me threw biasing my amp for twenty minutes. This is a Brand to be proud of, I reccomend ARC highly to all!