Audio Research amp repair in New Jersey/New York


I bought a used REF75SE last month from a reputable dealer who either listed it knowing an LED was out in one of the meters or overlooked it. THey're not being as proactive on helping get it repaired as they should be in my opinion and are letting me do all the leg work which has been a pain in the neck- calling ARC many times, getting vague answers, no urgency, minimal help. Now ARC is supposed to be sending me the ten cent LED that may or may fix the problem. Either I need to install it or take the amp to a servicer - and there seem to be virtually no authorized servicers around in NYC or NJ- and any servicer I talk with is cagey about turnaround times, some quoting 2-6 months which is freaking absurd. Not rocket science to be able to call a customer on a wait list and let them know that they have bench time available in a week and then drop it off rather than drop it off only to have it sit on a shelf for 2-3 months before being looked at. 

 

Does anyone have any advice , referrals on servicers in the New Jersey area, NYC as a fallback? They don't need to be "authorized" just competent.

 

Thanks- I love the amp but if getting it fixed is going to be so much hassle I may consider returning it. 

speedthrills

Thanks everyone for your super helpful advice- really appreciated and exactly what I like about this forum! I've connected with a few servicers and thanks to a member in my area who helped connect me with a servicer in my area too.

Vujade Audio 

comprised of Pete and Karl located

in northern NJ perform high-end

audio repairs and modifications. They

actually design and build their own

custom audio components, solid state

and vacuum tube,.

(DACs, amps, preamps, phono preamps)

Karl has a masters degree in electronic

engineering design and many years 

experience They have a dedicated

listening room in Northern New Jersey.

I know them personally and have

listened to their components and

modifications. Their repairs and

upgrades sound fantastic!

I highly recommend them.

I can second the above post ^^^^ I also know them personally.

I have had their tubed DHT Dac (world-class sound) for 5 years strong.

Karl has repaired equipment that no other techs could, highly recommended.

@rx8man thanks- I'll call them tomorrow to see what their availability is, I'm looking to find someone who can do it quickly and I've been told by ARC its a simple, quick repair.