Thank you everyone! What about ARC's authorized service center in NYC, Technetron? Has anyone had had any experience w/them? They are preferred by ARC and seem to have a good reputation but want $360 to diagnose the unit and the $360 goes toward the repair- is this typical ? They say about two weeks turnaround time which is attractive but I really won't know until it's too late and they have the unit I suppose.
Audio Research amp repair in New Jersey/New York
I bought a used REF75SE last month from a reputable dealer who either listed it knowing an LED was out in one of the meters or overlooked it. THey're not being as proactive on helping get it repaired as they should be in my opinion and are letting me do all the leg work which has been a pain in the neck- calling ARC many times, getting vague answers, no urgency, minimal help. Now ARC is supposed to be sending me the ten cent LED that may or may fix the problem. Either I need to install it or take the amp to a servicer - and there seem to be virtually no authorized servicers around in NYC or NJ- and any servicer I talk with is cagey about turnaround times, some quoting 2-6 months which is freaking absurd. Not rocket science to be able to call a customer on a wait list and let them know that they have bench time available in a week and then drop it off rather than drop it off only to have it sit on a shelf for 2-3 months before being looked at.
Does anyone have any advice , referrals on servicers in the New Jersey area, NYC as a fallback? They don't need to be "authorized" just competent.
Thanks- I love the amp but if getting it fixed is going to be so much hassle I may consider returning it.
Showing 5 responses by speedthrills
Thanks but not sure how asking for referrals for ARC servicers or my original post demonstrates being bent out of shape nor is wasting people's time. In terms of "one LED", well, it kind of is a big deal given it was a $5k used amp purchase and was advertised as being perfect. A) I don't like looking at it with one meter dim, and B) if / when the day comes I want to sell it to trade up it'll be a problem in terms of resale- so- having it fixed now is the right hting to do. The selling dealer is willing to contribute a couple hundred toward the repair, and I'm hopeful that will cover it. Questions like mine herein this forum are relevant and exactly what I like about having access to the audio community's collective intelligence and experience. |
@rx8man thanks- I'll call them tomorrow to see what their availability is, I'm looking to find someone who can do it quickly and I've been told by ARC its a simple, quick repair. |