Good Morning
The last time I posted onto a site was several years ago and gave up as basically it seemed some people did not want to be confused by the facts. At that time someone was asserting that Rega cartridges were being made in the Far East, when I corrected that and said no actually all made in the UK and hand assembled even the $145 Bias I was told that was just my "opinion".
Anyhoo, as the US Rega distributor I think I can offer a unique insight as I actually know how many units we have sold how many failures and the nature of the faults.
The first batch of Apollo's several years ago now had a sporadic issue with a chip set and the wave soldering process, it exhibited itself pretty much after a few days and we swopped out all the units concerned which was in the region of about 5%.
Since that time both the Apollo and Saturn have been remarkably reliable. Any electronic product will have the odd issue some may be down to impact damage during shipping that does not exhibit as a destroyed box. With both CD players some of the odd issues we have had relate to the unit's software getting glitched.
The Apollo and Saturn as you may be aware use a very different type of disc reading and the memory used is an order of magnitude above other units, so in some ways it is more akin to a computer than a CD player. During the "Initialization" process if the remote is pressed urging the unit to play it will still accept these commands and this over time can cause the player to misread.
Unplugging the unit and leaving overnight to fully reset in 99% of the cases that customers have called upon gets the machine back up to full reading capability.
Do we have the odd issue absolutely but no more or less than in any other area and having been involved in audio for more years than I care to mention Rega's reliability is superb and even shames way more expensive product that I have sold.
To the dealer who posted "feedback" issues we have not heard of this from any dealer that I am aware of so please give a call to ascertain what might be going on in the system.
Doug's issues seem particularly perplexing as I know that we and his retailer have not been able to duplicate many of the faults described. But as Doug will attest we and the dealer have given 100 % effort to making him a happy customer. We have been in contact Doug via your retailer and of course we communicated when you undertook your review.
So I guess to sum up if we had some widespread problem we and Rega could not afford or would continue to sell the players, but for every issue you may read about on the web you don't see the literally hundred's of customers who have a CD player that offer's amazing performance and plays music for them on a daily basis, so the ratio and outlook gets a little skewed.
Hope this may help
Best regards
Steve Daniels
The Sound Organisation
The last time I posted onto a site was several years ago and gave up as basically it seemed some people did not want to be confused by the facts. At that time someone was asserting that Rega cartridges were being made in the Far East, when I corrected that and said no actually all made in the UK and hand assembled even the $145 Bias I was told that was just my "opinion".
Anyhoo, as the US Rega distributor I think I can offer a unique insight as I actually know how many units we have sold how many failures and the nature of the faults.
The first batch of Apollo's several years ago now had a sporadic issue with a chip set and the wave soldering process, it exhibited itself pretty much after a few days and we swopped out all the units concerned which was in the region of about 5%.
Since that time both the Apollo and Saturn have been remarkably reliable. Any electronic product will have the odd issue some may be down to impact damage during shipping that does not exhibit as a destroyed box. With both CD players some of the odd issues we have had relate to the unit's software getting glitched.
The Apollo and Saturn as you may be aware use a very different type of disc reading and the memory used is an order of magnitude above other units, so in some ways it is more akin to a computer than a CD player. During the "Initialization" process if the remote is pressed urging the unit to play it will still accept these commands and this over time can cause the player to misread.
Unplugging the unit and leaving overnight to fully reset in 99% of the cases that customers have called upon gets the machine back up to full reading capability.
Do we have the odd issue absolutely but no more or less than in any other area and having been involved in audio for more years than I care to mention Rega's reliability is superb and even shames way more expensive product that I have sold.
To the dealer who posted "feedback" issues we have not heard of this from any dealer that I am aware of so please give a call to ascertain what might be going on in the system.
Doug's issues seem particularly perplexing as I know that we and his retailer have not been able to duplicate many of the faults described. But as Doug will attest we and the dealer have given 100 % effort to making him a happy customer. We have been in contact Doug via your retailer and of course we communicated when you undertook your review.
So I guess to sum up if we had some widespread problem we and Rega could not afford or would continue to sell the players, but for every issue you may read about on the web you don't see the literally hundred's of customers who have a CD player that offer's amazing performance and plays music for them on a daily basis, so the ratio and outlook gets a little skewed.
Hope this may help
Best regards
Steve Daniels
The Sound Organisation