Audio Desk Vinyl Cleaning System

Re: On the Audio Desk, it's a great machine when it works properly. I had a number of issues with it when I purchase it from a US distributor in 2009 after a few months with only less than 40 records it has problems with water not filling into the wash tank. To save the cost of shipping I decided to fix it me own. Than used it sparingly for the next few months the record would not spin.Fixed that problem. Than late last year 2010 it would not turn a record and smoke came out found that the power amplifier blew a part and the drive motor jamed damage PCB. This I had no choice but to send it back to Germany I have been sending many e-mails for RA# and calling them up but to no responces. I think he has lots of failure on this machine that he does not responced to customer. Very poor service and pissed off with the backup service. I have friends who shipped the unit back to Germany and had a turn around of 4 months.And it has a 2 year warrenty on it.

Hi! Tbg,
I had the production No:5X not rotating fix that, than water was not filling the tank, replace IC power amp. Lastly would not rotate and smoke came out, motor drive gear box jammed, cause the IC amp to go overload blew that IC into half.
I got another unit production No:4XX would not rotate fix that problem.There are sum inprovement e.g spring load drive which now take 200gm and 100gm records. The earlier model had problem with 100gm to thin would not rotate and 200gm would not rotate as was too thick and later the drive roller wheels came off.There are some change on the drive chain for the micro rollers and brass pin stoppers for the record.Other than that it's the same machine for that price of $3000 the part don't worth $200 for it. I am waiting for RA# for my No:5X to be fixed to date have not recived any reply to countless e-mails and phone calls to Germany. The guy had an good idea but did not follow up on realiablty and another on user friendly to fix it the system is all seal with PCV sheet the only area could work on it was the electronics.If I do not get an RA# from them I will machine the bottom part of the unite and repair the drive motor gears and reattach it with PCV sheet of the same type.

Hi! Vinylfriend, the serial number is at the bottom of the machine written with a marker pen. And if you still got the packing box it's marked on the 2nd box.Mine was a early S/No.4X a friend of mine sold me an later model S/No.4XX which he bought in December 2010.For he was pissed of with the service he had with the manufacture in Germany.Now I am waiting to get an RA# number and I had call Germany many times answering machine and e-mail to Reiner no responces. I could not fix this one S/No:4X as the drive motor which turns the record ceased and blew up the IC power module and part of the PCB.I have written to a US distrubutor and I am waiting for him to send me Return Authorization and he is contacting Germany.To date 4 days ago have not recived any thing yet.My friend who sold me his faulty machine had it repaired in Germany with a turn around of 4 months to get it back.And after he got it back not long it broke down. The following issue on the Audio Desk RCM:Water will not fill the tank area.Record will not spin due to rollers.Record will not spin due to motor drive mechanics jammed.The most common is record would not spin due to rollers.And on the earlier model S/No. if you put a 200gm record its hard on the rollers thus the rollers came a part.Also there is no heat sink on the IC module amplifiers on earlier model. If you have the latest model there are mod which was done by the factory which I had advise the manufacture after I had fix my earlier faults with the machine.
How many of you guy had faults with the system care to share the problems.Any one

Yes, As mention it is the best machine for cleaning vinyl records. I had a VPI17F, Loricraft and Keith Monk( Also with bad after sale service from UK the guy does not answer any email only phone calls if he is around) out of the window went the Keith Monks.The machine will not be perfected unless it users better design or less complex electronics. I think after spending $3000 you would like the machine would be a breeze with good after sales service.It looks like I have to do to fix the bugs in the machine.Yesterday made mods to the second machine so be more reliable. And still waiting for the RA# number from US distrubutor.
Tgb I thing you did the right thing by sending it back. As a consumer you need better than that for service instead of most of it's 2 year warrenty up and down the workshop.