Kent English at Pass Labs
Just about anyone at PS Audio. I purchased the first generation DAC used had to be over 10 years of age.
Could not get an update to download even after spending an hour on the phone with a PS Audio tech
He then sent me the update an a memory card at no charge. My thought was that if this company did this much on a unit that was at least by this point second hand. Maybe I should buy some new gear from them
So I purchased a new DAC, a BHK pre amp and BHK amp and a power plant 20 could not be happier
Just about anyone at PS Audio. I purchased the first generation DAC used had to be over 10 years of age.
Could not get an update to download even after spending an hour on the phone with a PS Audio tech
He then sent me the update an a memory card at no charge. My thought was that if this company did this much on a unit that was at least by this point second hand. Maybe I should buy some new gear from them
So I purchased a new DAC, a BHK pre amp and BHK amp and a power plant 20 could not be happier