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Audio Companies with Integrity??

Interaction with Audiophile companies and AudiogoN members have been (for most part) positive through the years. There have been a few, however, that have gone 'above and beyond' to ensure that the customer was satisfied. To that end, I would like to give a 'shout out' to Audioquest that recently made a situation right when they really didn't have to. I won't go into the details, but suffice to say, that when the need arises I will not hesitate to buy from them again and will recommend their products and service to anyone who values my opinion.

For discussion purposes, would anyone care to raise a glass to a company that in your opinion deserves some love.
brauser

Showing 1 response by mikem

mikem
260 posts
 
There are many great dealers and manufacturers out there willing to chat with you and spend time assisting with questions..
I personally have had conversations recently with,
Nelson Pass -  Amazingly honest and helpful !
Daedalus audio- Lou Hinkley, great fellow ! 
Reno HiFi, Mark Summat. Top notch ! Very helpful !
BAT - Victor K. Little talk and hard to get a hold of, but very helpful !
Atmasphere - Ralph is awesome! Builds great products and is willing to share his knowledge ! 
Not so great...
Schiit - questions confuse them, response answer is usually another Schiit product, but considering prices.. acceptable.

Bel Canto - LOUSY support ! They can’t be bothered with questions about their products. I called and wrote them about a simple question regarding thread size for one of their products, to replace feet with stillpoints. A FEW TIMES, with NO response!  LOL..
Must be a closely guarded secret..  They can’t be bothered, that’s fine..  Wasn’t worth investing in anyways.. Sold it all and never looked back..  Lesson learned..  


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