Audible illusions Slow customer service


Just had to post this, been contemplate-ing doing so,Contacted the company for a power supply- as they didn't have one, but they had an older unit that they would refurbish and sell me for a very nice price. Well they found a problem in the unit that they couldn't get it up and running.That was over 1 full year ago, still coming up with reasons for delay.Nice units id find someone trustworthy to send repairs to...
hiend2

Showing 1 response by ihcho

Somehow people keep doing business with AI even though they know that the service from AI is at a snail’s pace. Maybe be because their preamps are so much worth the all delays?
For me, it wasn’t that bad. I always got prompt responses from Art or somebody else at AI.
I ordered a new set of tubes for M3B MM, and it took about a month. I was not mad at the long delay, but somehow I expected that their service would be slow, so I was OK with it.
The bottom line is, as long as it works, it sounds so good.