Well here’s my story. Had a 3a. Asked about the trade in program for the 3B and was told I qualified and it would take 3-4 weeks to get my unit. Paid in full up front. Well it took almost 6 months. I have an acquaintance that waited 14 months for his line stage preamp from them.
Also, later ordered a set of new tubes from them. Again, paid up front. Told in stock and would ship within the week. Took 3 months, and would have taken longer except I mentioned to Jerry I had posted on an audio forum about the issues I and others had had. He was livid. Tubes arrived the next week, and the office manager (a lady) refunded my money for the tubes.
i believe this is just an issue of them being a small company, getting older, and not wanting to give up the glory they once had.
Very sad, because their products are very good. Their service is about as bad as service can get.