Seems to me, Audeze certainly doesn't have a customer service problem, however I would look into the quality control of the drivers used.
Audeze shows exceptional customer service , above and beyond the call of duty.
The short story.
I purchased a pair of Audeze EL-8 headphones from a member here as a factory refurbished pair with very little use.
I used them very sparingly myself for approx. 9 months when one day the left driver stopped working.
I contacted Audeze who told me to ship them to them so they could take a look.
2 weeks later they shipped them back saying they had replaced both drivers free of charge.
If the story stopped there it would be exceptional bearing in mind I did not buy them direct from Audeze or even new and this I had explained in my initial email to Audeze.
But wait.....
About 1 week ago ( maybe 3 months after repair ) the right driver stopped working.
I contacted Audeze again and this time they said for all the trouble I have had they would do a straight up trade for B stock Mobius.
I am not sure how customer service or satisfaction could ever get any better than this.
Big kudos to Audeze for their attitude and actions.
I purchased a pair of Audeze EL-8 headphones from a member here as a factory refurbished pair with very little use.
I used them very sparingly myself for approx. 9 months when one day the left driver stopped working.
I contacted Audeze who told me to ship them to them so they could take a look.
2 weeks later they shipped them back saying they had replaced both drivers free of charge.
If the story stopped there it would be exceptional bearing in mind I did not buy them direct from Audeze or even new and this I had explained in my initial email to Audeze.
But wait.....
About 1 week ago ( maybe 3 months after repair ) the right driver stopped working.
I contacted Audeze again and this time they said for all the trouble I have had they would do a straight up trade for B stock Mobius.
I am not sure how customer service or satisfaction could ever get any better than this.
Big kudos to Audeze for their attitude and actions.