I, for one appreciate Ralph's contribution to this forum. His technical insight is outstanding. I have never read any response from Ralph that attacked another manufacturer or poster. He will respond to technical matters in a technical matter. That is not a negative. I actually wish more manufacturers would contribute. But, I can see why most don't. Unwarranted attacks.
Ralph (and his company) are part of a very few that supports their products and will go out of his way to help customers. He kept his calm when a person attacked him because he didn't supply his schematics. No company in their right mind supplies schematics of current products. Too much industry theft out there. But, Ralph (suffering through the poster's attacks) calmly tried to help the person through his own issues.
I have been to many audio conventions and shows. Ralph is one of the few that isn't stuck up, doesn't look down on people and will converse.
So, no, I am definitely not buying the complaint.
There are manufacturers that I will simply no longer purchase equipment from anymore. They don't stand by their older stuff. I can understand it if parts aren't made or available anymore. One can warehouse only so much before it isn't cost effective. I believe the rule for cars is that manufacturers are required to equip spare parts for cars for a certain amount of years after that model is discontinued.
But to simply say, we don't support a piece of equipment (McIntosh MS 300/750 music servers for example), bu handing it over to a third party, watch that third party go out of business and not help their customers, tells me to stay away from McIntosh. I know. This is my choice. My experience. But, once burned...... I appreciate McIntosh products and quality. However, they should have stepped in to assist their customers in this issue. Instead, they ignored them (us). not cool.
I have never seen or heard of Atmosphere (Ralph) not supporting their products. old or new..
enjoy
Ralph (and his company) are part of a very few that supports their products and will go out of his way to help customers. He kept his calm when a person attacked him because he didn't supply his schematics. No company in their right mind supplies schematics of current products. Too much industry theft out there. But, Ralph (suffering through the poster's attacks) calmly tried to help the person through his own issues.
I have been to many audio conventions and shows. Ralph is one of the few that isn't stuck up, doesn't look down on people and will converse.
So, no, I am definitely not buying the complaint.
There are manufacturers that I will simply no longer purchase equipment from anymore. They don't stand by their older stuff. I can understand it if parts aren't made or available anymore. One can warehouse only so much before it isn't cost effective. I believe the rule for cars is that manufacturers are required to equip spare parts for cars for a certain amount of years after that model is discontinued.
But to simply say, we don't support a piece of equipment (McIntosh MS 300/750 music servers for example), bu handing it over to a third party, watch that third party go out of business and not help their customers, tells me to stay away from McIntosh. I know. This is my choice. My experience. But, once burned...... I appreciate McIntosh products and quality. However, they should have stepped in to assist their customers in this issue. Instead, they ignored them (us). not cool.
I have never seen or heard of Atmosphere (Ralph) not supporting their products. old or new..
enjoy