AT&T U Verse any good?

I recently had the WORST customer service experience I have EVER had, while asking AT&T to do some very simple things as part of closing out my father's house. Not impolite, it just took hours and hours of confusion, ineptness, and tedium on the phone to accomplish a few very simple things. I never did manage to get a final statement from them. Wherever there is an even halfway reasonable alternative, I'd avoid.

Excuse the rant,

John

Thanks for the insight, Narrod. Present company excluded, of course. :) My perception is that a lot of the "phone help" service stuff is farmed out off shore, and this creates communication issues. For example, that I share my father's name was a source of great difficulty. Is that how AT&T does everything now?

John