Are High End Audio Products Unreliable?


I don't know if it's just my bad luck but since I've gotten back into high end audio in the past year I have purchased several components that have developed problems that I have never experienced while owning mass produced Japanese components of the 70's and 80's.
First was my Well Tempered turntable. Granted , it was old, but the design is so simple that it should be pretty bomb proof. That one got a lot better once I got everything dialed in, but what a pain in the butt just to get it there.
Second was my Lehmann Black Cube phono preamp, which developed a bad channel. Then it was the Parasound JC-3 phono preamp that was bad out of the box, but was replaced with a new one (no issues since). Next, my Cambridge Azur 840C CD player developed issues loading CDs (no other issues but this is annoying). Then I bought a Furutech GT-40 DAC that had noise when playing computer files through the USB (replaced with a new unit which works great). Next, I bought a CARY SLI-80 amp that was physically damaged out of the box but worked fine at first, but after a couple of weeks developed an issue with the remote relay and required me to send it back for repair. I got a new unit from Upscale that is working great.
I'm not a total hamfist who is hard on equipment, I swear. I'm super careful with my stuff, I run everything through power conditioners, and know how to set up equipment. I must be unlucky. Or have others had similar experiences as mine?
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Showing 1 response by kbarkamian

Swampwalker,

Not trying to start an arguement, but your analogy is a bit flawed. If those engines are expected to fail at those times and the user knows this, then there's no issue. If an amp is expected to last, say, 10 years and goes bad after 2, there's a problem. If a CD laser is expected to last 1000 hours and goes bad after 10, that's an issue.

I don't have the money most here have (no issue with that), but I've bought what I can reasonably afford. My decision to buy a Bryston B60 had a lot to do with their warranty and service. Spending that much money, I expect to have it for a very long time. They also upgraded it to SST status for very little money.

I really like Bryston's model - every piece gets played for 100 hours and a final check-out sheet with measurements before it leaves the factory. Their warranty coverage is as rock solid as I've seen it come. I know several who've bought older gear, and Bryston updated it for very little cost, relatively speaking.

I'm not saying Bryston is the only company who does any of these things though.