ARC VS115 Power Transformer Buzzing

I have contacted ARC service and according to them that the new KT120 tubes draw more current than the original designed 6550 tubes which caused the power transformer overworked and ran hotter and eventually making noise.

Since I did not buy my VS115 from an authorized dealer, the best they can do for me is to offer me a 50% discount on a brand new transformer. Also, they recommend me to use 6550 tubes instead and even offer to send me a new set of 6550 tubes for free if I buy the transformer from them. What a sweet deal and best service from ARC!!!

Next I will confirm if the 6550 tubes make the transformer run cooler and whether it will sound as good as KT120. So, please stay tuned on this. Thanks for listening.

I hope you are right. I wished my case is just a bad transformer and hope the new one will fix my problem since I like the way KT120 sounds now.

The reason I posted it here is to see if other ARC VS115 owners experienced the same problem with KT120 or even 6550 tubes. If you do a Google search, you will notice at least 1 VS100 and 1 VS115 owners complained the same problem.

Here is ARC response: "Over the course of time with KT120 use in the VS115, Audio Research has observed an accelerated rate of failure in the power transformer for the VS115. The power transformer start to buzz loudly. This is most likely due to the large increase in the heater current requirements of the KT120 output tube which causes the power transformer to run extremely hot.  Due to this increased risk of power transformer with KT120 use,  Audio Research now recommend customers use only the 6550 output tube in the VS115. Moving forward, Audio Research will only warranty future power transformer replacement with the use of the 6550 output tube. "

Finally, I got the parts from ARC last week. I need to find time to replace the power transformer. Before I do that, I went ahead to conduct a preliminary comparison between the 6550 and KT120.

My initial impression is the 6550 sounds a little bit mellower while KT120 sounds a little bit bolder. Surprisingly, I found some music sound more musical and better with 6550 to my ears. However, KT120 will give you more snap and weight in bass and certainly it does look more sexy. The bottom line is I would stay with KT120 and use 6550 as my backup.

Next, I will replace the transformer and measure the temperature difference between using 6550 and KT120 to verify ARC's theory that KT120 will run the transformer hotter. Thanks for listening.