Anyone else order Caladans from Clayton Shaw?

Figured I would weigh in here. I also ordered on 11/1/23. Received confirmation of order on 1/21/24. No additional update as of yet. Similar to another poster I ordered the Walnut baffles. Hoping to see the speakers at some point this month.

Seems like my order hit a snag. Looks like it is related to a PayPal issue. Clayton and team are asking me to dispute the transaction because they can't access the money I already paid. They then want me to reorder and will hold my place in line. Sounds a little fishy to me. Anyone else experience something like this?

@evank  Very interesting, and thanks for passing that information along (which was the intended purpose of me posting here). I followed up on the email I received from Mark at CSAL after I received it yesterday but have yet to hear back.

And not sure of the PayPal specifics, but don't want to speculate. At this point I am just looking forward to receiving the speakers.

@jackd 

I want to read the response as constructive, but it's just not how it comes across. For awareness, I received an email from Mark at CSAL and responded to it as soon as I read it. So, as you mention I am following up with the company.

As far as posting here for "help", that was not my intent. My intent was to see if others encountered a similar experience. This is informative not just for me, but others that may be in a similar situation.

Hopefully if you ordered your transactions and experience have been smooth.

Hey @knock1 ​​,

For reference my order was done with a credit card, just passed through my PayPal account. I use PayPal due to the good customer support and dispute resolution when needed. Anyway, my intent was not to steer this thread too far off topic, but I am glad some other folks chimed in to make me aware of other, similar situations, so thank you for that.

@vthokie83 as a fellow Tech alum I am looking forward to more of your impressions and hope to have my Caladans soon as well. I saw some other comments from you in DAC threads and may reach out directly to pick your brain on it. Right now I am on a middle of the road Schiit stack (modi multibit, Freya s, and Vidar 2), along with a Wiim Pro streamer and Wharfedale Lintons. I get the feeling the Caladans will outpace those and have me itching for the next upgrade.

Nick

I suspect the Invoice/Order numbers may give a sense of relative ordering in the production process, but also imagine the production queue is dependent on baffle availability.

@lous Great to hear it all worked out for you. I went through the dispute process as well and have been refunded. I have also reordered (and had a nice conversation with Clayton over the phone the other day), and am expecting my speakers to arrive this month. I feel for the group at CSA as it seems to have been a bit of unfortunate timing in what their transaction partner did to them. I am glad to have that portion behind me and am excited to see the speakers in the flesh soon.

It's probably not worth the conjecture at this point. I spoke with Clayton in late March and at that time he said he thought mine were due to be made within the week and I should look for them at the latest mid-April. Well, as of now I don't have any additional confirmation of production or shipment. I am not stressed about it but do understand how folks could be if they didn't have an alternate/interim solution on hand.

My fingers are just crossed that when they get here I think they were worth the wait because I don't know how hard it will be to return them if they don't hit the right notes for me.