Anyone else order Caladans from Clayton Shaw?


After watching videos and reading positive reviews I ordered a pair of Caladans. It’s been 2 weeks and I have never received an email confirmation of sale.  The charge on my cc was from Spatial Audio.  I have called and left VMs twice and also emailed Clayton’s info address. Crickets ! 

Has anyone else experienced this?  I assume he’s extremely busy but I’m getting a little anxious.

 

whiteknee

Showing 3 responses by maholl50

I ordered a pair in cherry the week before Christmas. Confirmed the charge to Spatial Audio on my CC but never received a confirmation email or any other response from CSAL. I’ve sent two on line inquiries through their website but no response. Customer service is lacking but the product appears to be outstanding at least from the new recipients of the Calladan. 
… anxiously waiting to add these to my collection. I have 3 amps: Luxman 550 axII, Luxman LX-380, Musical Fidelity 6si and am in the Q for a Decware so very curious about the compatibility with these.

@middlemass 

I feel ya. Agree about the customer service. It took 2 online inquiry, an email and a phone call before I got a call back from Clayton. Compare this to the Eversolo I bought online and the owner called me the same day to thank me for the order.

It appears CSAL had an initial production slowdown due to the furniture manufacturer which has now been resolved and the baffles are better than expected according to CS. As of 3-23 they are working on November orders producing 30-40 pair per month but production is anticipated to ramp up now that the woodworking issue is fixed. No promised date but looks better than ordering a Decware amp.LOL. I ordered Dec 20 and looking forward to these. April???

BTW there is a recent blog update by Clayton on the website describing the PayPal / billing etc.

 

 

I had to cancel my order due to unforeseen circumstances. So whoever is in line for the cherry you just moved up a notch. I’m still probably 2 years out for a Decware having ordered in April 2023. I’m sticking with my Devore’s, Harbeth and Dynaudio for now. Still waiting on some reviews.