I bought the insurance and they still refuse to pay. I shipped a pair of Klipsch Speakers (One of a kind specially built at the factory). They only sold for $900, but even though I bought the extra insurance they still refuse to pay for damage. The exteremely well reinforced cabinets were cracked and their excuse was that they were insuficiently packed. I can't really see how though since I used the factory shipping cartons and even lined them with extra styrofoam board (the kind they insulate houses with). Funny thing is Klispch ships these all around the world in the exact same packaging and for some reason, mine are insuficently packed whereas the ones from the factory are suficently packed. I'm working on getting a certified letter from Klipsch (awesome customer service) on the packing SOP, but I have a hunch I'll end up getting nowhere in the end.
