A DAC I ordered off of Audiogon came UPS. The guy left it at my neighbors house. He opened it and found out he didn't order it. It sat at his house for 2 weeks until it dawned on him to check the label. He finally brought the unit over, and all is well now... BUT UPS said that they delivered the item, I said I never received it, and the person I was dealing with proceded to tell me I was untruthful about my claim and she took my information (supposedly). No one has called to follow up (6 weeks gone by). My neighbor and I spoke of the situation, since I received a package of his from a retailer about the same time frame that he brought over my DAC. 2 defects in 2 weeks time.... NEVER USE UPS unless you want to get a claim for defective equipment.