They were dropping off a package, and since I had a delivery pickup scheduled, the UPS guy took my package and said he was coming back to my building later and would bring the paperwork with him then. The scheduled delivery man would have had the paper work with him, but I thought it made sense that since he was here, why not give UPS the package now. Well... of course the paperwork didn't come, they did not (or would not?) know the name of the pickup man, and therefore couldn't find my tracking number or a record of my package being ever being picked up. It did arrive, but had the wrong COD amount. They have all sorts of regulations regarding not accepting different COD amounts (understandably), but since the mistake was theirs I thought that I could approve the correct amount and be done with it. But no...they wanted to send the package back to me, so that I could "verify" the correct COD amount! After hours of phone calls with incompetant "management" people they agreed to try to keep the package in the city I had shipped it to and collect the "new" COD amount, but (and get this) they could not contact their own office to arrange this because the phone line was busy all day. I told them that there must be some way to contact their own offices, and they said that there was no other way to reach it, and they needed another manager's help to finally find a way to reach the other office. I faxed a letter to them with the correct amount and after 2 days of phone calls and a big runaround they finally dropped of the package. It nearly blew the deal because of the delays. Needless to say.. I am not in a rush to use them again. Also, what's up with a "4 day" delivery that takes seven? A package is picked up at 10 a.m on a Wednesday, the 4 "business" days are Thurs, Fri, Mon, Tues, the package arrives at 6:30 p.m. Tues. Total delivery time: six and a half days. Did the package stop rolling at 5 p.m. Fri, and start rolling again at 9 a.m Mon?, I don't think so!! Did the 24 hrs of time from Thurs, pickup to the first "business" day (Fri.) not count. I assume that when someone picks up a package and is driving it to another location that it was "business", but I was wrong. What would you call it?
