It pains me to write this as I've been doing business with Robert of Ridge Street Audio for mearly 10 years. In June 2012 I paid him $1,600 for new cables and sent him over $4,000 worth of Alethias interconnects and speaker cables I sent him for minor repairs.
It's been over 4 months and no cables and Robert is not returning my phone calls and e-mails, so I'm out about $5,500.
You just never know and the lesson learned for me is I'll never purchase from a small company again as you have no recourse.