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Any one else has a problem re: shipping damage

I recently shipped some power cords and audiophile brass cones from the US to Singapore with UPS. Unfortunately, the cones were severely damaged (tips of 4 out of 6 were smashed, 2 of them very badly) in transit. Even more ridiculously, a power cord had its AC pins bent ! and of course it no longer worked.

The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.

Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.

Thanks,

Tom
gilas

Showing 3 responses by gilas

gilas OP
39 posts
 
Thanks, Motdathird.

Done that in Singapore up til supervisor level. Then US exporter took up a claim but he did not get past supervisor. Looks I need to recommence ops in Singapore.
gilas OP
39 posts
 
Thanks Pbb. Am I right to conclude Everest is intimidating but doable nevertheless...

Viridian, I have also reimbursed my buyer on a pair of i/c that appeared to be stolen with the external box intact. My claim is under investigation now. Two mishaps within the space of two weeks in May ! Someone is telling me to stay away from hi-fi !!
gilas OP
39 posts
 
Thanks Ed.

That was what I had in mind. I wouldn't have bothered if not for UPS' attitude. All I asked for was they investigate, not that they accept my complaint as a fact.

Their small prints do not constitute law. I was thinking of using Credit Card company and also consumer protection bodies to apply pressure. If that fails, may be convince my exporter to file in the small claims court.

It just amazes me how UPS/FedEx can act like this !
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