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Any Grado Warranty/Service Issues?

Sent a BRAND NEW Grado Platinum Cartridge back to them for warranty service 'cause 1 channel was completely "dead". Tried it on 2 turntables & 2 pre-amps to ascertain that it was not my front-end equipment.
USPS Tracking shows that they received it 8/4/08. Telephoned 5 times since to inquire of status of cartridge. Their reply each time was that Mr. Grado is "on vacation", "stepped out" and "will be back tomorrow". Hummmmmmm.......
Can anyone shed some light on them? Any one else experience problems with them? Thanks...
mrmint
drubrew
9 posts
 
Grado was closed for most of August. John was enjoying the beach. Thus the reason most likely for the delay. I'm sure you'll receive it back soon:) Repair time is usually 2-3 weeks on most items.
Thank You.
Drew Baird, P.E.
Moon Audio
308 Chrismill Lane
Holly Springs, NC 27540
919-649-5018
moon-audio@earthlink.net
http://www.moon-audio.com
dunkmeister
52 posts
 
I can only add to what has been said. Though they are somewhat of a throwback as far as tracking and responding, I have have had nothing but positive interactions with them.
mrmint OP
1 posts
 
Thanks to all for your replies. It's been over a month now, but I will be more patient.
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