"What has brown done for you?" have not heard that one lately,should be "What has brown done TO you" but that is a dead horse that is not going to get up and trot.
First thing,at the sign of significant damage,as in this case,the package should be refused and sent back to the seller,the name on the insurance form,that,as noted above,is the person to deal with the damage.
I think it may be time to consider using Escrow.com,they are partnered with PayPal now and can offer services for items under 5,000$.
Audiogon means well,but when the rubber meets the road your bucks are frozen and what little heat they can apply will not defrost your cash in your direction.
Lesson learned ..... Communicate with your seller and ask for pictures of the packing job and make comments and suggestions to protect yourself.On the sending end...overpack and insulate and use FedEx.Then overpack again and add more reinforcent.So let the "reinforcement be with you".I consider myself lucky on both ends of selling and getting sold to,but this is a profound reminder that your audio dreams can quickly turn into a nightmare especially if your hard earned dollars have been spent and the seller can't act in a responsible manner via a refund.
To close,as I opened,i will again caution against UPS as a transporter and ask what others experience,or thoughts with Escrow.com.My brain still sizzles with the sight of a small FedEx female driver pulling up to the front door and nonchalantly throwing a hundred pound package on her shoulder.I knew how heavy that box was and let her know it is fragile and she will have to carry it at least 75 feet...her response "No problem,we are good" and we were.
First thing,at the sign of significant damage,as in this case,the package should be refused and sent back to the seller,the name on the insurance form,that,as noted above,is the person to deal with the damage.
I think it may be time to consider using Escrow.com,they are partnered with PayPal now and can offer services for items under 5,000$.
Audiogon means well,but when the rubber meets the road your bucks are frozen and what little heat they can apply will not defrost your cash in your direction.
Lesson learned ..... Communicate with your seller and ask for pictures of the packing job and make comments and suggestions to protect yourself.On the sending end...overpack and insulate and use FedEx.Then overpack again and add more reinforcent.So let the "reinforcement be with you".I consider myself lucky on both ends of selling and getting sold to,but this is a profound reminder that your audio dreams can quickly turn into a nightmare especially if your hard earned dollars have been spent and the seller can't act in a responsible manner via a refund.
To close,as I opened,i will again caution against UPS as a transporter and ask what others experience,or thoughts with Escrow.com.My brain still sizzles with the sight of a small FedEx female driver pulling up to the front door and nonchalantly throwing a hundred pound package on her shoulder.I knew how heavy that box was and let her know it is fragile and she will have to carry it at least 75 feet...her response "No problem,we are good" and we were.