2. analog
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Analog Tube Audio: where is my SME 3009?

Hi Chaps,

I am having trouble with Robert Graetke, owner of Analog Tube Audio in Schiffdorf, Germany. Last January, I sent him my SME 3009 S2 and a brand new Denon DL-103R, the arm was for rebuild. He asked me to give him a little bit of time for the inspection.

A month has passed and I did not hear from Mr. Graetke again. I sent him an email, no answer. Last week I sent him another message telling him that if he could not handle his work he should not have accepted new customers and asked him to return my SME tonearm and Denon cartridge not repaired, that I'll pay shipping charges.

As of today, I have not heard a word from him. Any suggestions as to what should I do? As a matter of principle I have been thinking if taking a trip to Germany would be worth the time.

Cheers,
f456gt

Showing 1 response by f456gt

f456gt OP
38 posts
 
I called him this morning, he is fine and dandy, he had no excuses and  just sent him €50.40 via PP to return my tonearm and cartridge. I receive plenty of goods daily from Europe without problems, USPS also works  fine. It seems that, on this side of the Atlantic, we are ignorants and do not know that there is a global pandemic.

On the other hand, last year I received 11 emails from Robert Graetke before I send him my tonearm. Go figure.

Cheers,
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