Am I wrong?


to expect quick service when eq breaks. I've been at this hobby for 25+ years and have had my share of broken equipment . I am getting tired of it. It's always a pain when one's system is down, fortunately I usually have enough stuff laying around to fill in. My latest example, I won't mention the manufacturer, is a $5000 component, fully upgradable, lifetime warranty, sounds great etc....malfunctions after 3 months. Now, I've got to pack this behemoth up, double boxed, ship it across the country and wait it looks like at least 30 days or more to have it repaired and sent back. Slow to answer e-mails, etc. Here's what I think - tell me if I'm wrong. Put my repair at the top of your list - I'm a longtime customer, send me a quality loaner. Instead, I have to wait - then out of the blue it will be on my front porch one day. I am tiring of this - I'm getting to the point where I am going to maybe sacrafice sonic satisfaction for excellent customer service. I am fortunate enough to drive a BMW - pretty sizable investment like my component. If something goes wrong they supply a loaner. I do have kudos for conrad-johnson - took a preamp in on a Thursday, technician called on Monday - picked it up on Tuesday. Thats what I'm talking about!
pops

Showing 1 response by loontoon

Yup, this is supposed to be a tweaky painful hobby.
Just read mag reviews: I mean read them, Such and such broke the day after I got it ----manufacturer says it was a one time even I had the replacement that afternoon.

RE-READ this piece of crapola broke, but because I'm a reviewer and could basically ruin thier life. They took exquisite care of me. As for you, SUCKA beware.

When you buy tweaky, think Ferrari not BMW, it's super performance until it breaks which is quite often. The BMW's cost about 1.5 times the price of domestic. But deliver a bit more performance, maybe. They don't out brake, out accelerate or out corner a vette, and they do usually out price one. Makes one think about performance doesn't it. BTW BMW is one of my customers. So hold the diatribes trust me I know them better than you.

What do you get with BMW, a developed proven auto, same with vette, one is a much harsher product who achieves the performance with brute strength, the other does achieve such lofty goals but is a much more refined piece. Both hold together very well.

BMW sells hundreds of thousands of thier cars. YOUR AUDIO MAKER-THE TWEAK BRANDS----maybe sell a few thousand. They don't test them much, they only listen for a certain sound quality, they find it, and market it.

If you want durability ---go for a Sony, which by the way makes some nice CD players.

So there you have it. If you sell a few thousand what evers in a year, and you support speed in customer service you will end up like so many hi-end companies, defunct.

Where is Threshold, oh yeah trying to come back under a new ownere,
Where is CAL-DEAD
Where is Cello-DEAD
Where is Dunlavy, Hales, JSE, stick in your own name.

Bottom line: You buy tweak you may get higher performance and you may get a boat anchor. Let your wallet be your guide.

Sorting throught the names: There are those that are always on top and always have been, hence stability:

MUSE, CJ (now I am hearing questionable liquidity-I hope not), Audio Research, Linn, Krell, Levinson, Thiel, etc.

Bigger names may not get you the A+ marks but with a durable A to A- you will probably buy a reasonable investment, as it will hold at least half it's price in the first 5 years so when the upgrade bug gets ya, you have trade value.

Choose wisely HopGrasser.

jeff