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Am I asking too much?

I’ve  been looking to finally buy the cartridge my turntable - a restored Garrard 401 with Reed 3P tonearm - deserves.  So I sent a note to a local Koetsu dealer - wanting to support them over your typical big names (e.g., Music Direct, Upscale Audio, etc.) particularly during covid.  Though I’ve never bought from this local place,  I’ve visited them before a couple times, and live less than 10 miles away.   When I asked the dealer if they provide turntable set-up — remember, this is for a $7000 cartridge — he told me that they refer people to a local company for that (which means of course at an additional charge).

wtf?  So the only service provided by the local dealer is to order the cartridge that I can get cheaper on-line and then refer me to someone else to provide actual service.  Anybody else have a reaction to this?
128x128mdalton

Showing 1 response by hshifi

hshifi
572 posts
 
Hello,
I was going to buy a Rega P6 In Chicagoland area which is like 2K and the dealer-Holm Audio said they prefer To set up the TT at no charge. I’m with MC. Buy the cart online, buy the tool to set up the TT, and do it yourself. Also if you have the tool you will have it for future carts. Or maybe you want to experiment with different carts. I think that store is not professional. Like paying $640 for a service B on a Mercedes. Which is a glorified oil change. The dealership remove the rims and tires to check the brakes. Tire rotation is extra. How hard is it to put the tire back on a different position? Do the cart Setup yourself. 
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