Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou

Showing 1 response by amondrool

when i saw this thread a while back, i was going to pile on, but then i decided to just let it go. last summer, i sent a query to alphacore about the use and necessity of their zobel network in my system. in reply, i was told the zobel was to be put on my amp. i responded with i'm pretty sure the zobels go on the speakers and then asked to get a total cost on the zobels being shipped to me. i waited and waited and never received a response. eventually i sent them a personal check and received the zobels.
i have bi-wireable speakers and decided to get away from the stock brass jumper plates. i emailed alphacore with a question about how many jumpers were included in their $20 set. i never received a response and then proceded to buy 2 sets...i only needed 1.
alphacore's audio sales dept. seems to be made up of people who don't have much of an understading of audio playback. and they seem to be overly sensitive when u question them about it. that said, i do like their speaker wire.