Alpha Core Goertz

Sounds like I'm the exception rather than the rule!

First, I spoke with someone named Dawn Langston. Then someone else in their sales department. This whole thing has been a real hassle. I'm afraid that I"ll not be using their products again. There are too many companies that actually care about customer service to go with those that don't.

Yes, I heard that they sound very nice. However, I've been unable to terminate them and hook them up (because it is hard to use conventional terminators...they make their own proprietary terminations that fit on flat cables). It's just bad business to piss off customers like that.

It might be because their main business isn't audio ...it's making electrical parts for business. They may not care about a few dollars here and there when they deal with large contracts.

No, the point is to ensure that there is motivation to provide good customer service to people who spend hard earned money on expensive products and to warn others if a company does not live up to standards. If a company cannot provide civil and efficient service than it should know that people will hold it to task and share that information with others. I don't understand why anyone would have a problem with that. It's a basic concept in free market capitalism.

And the cables didn't cost $30 dollars...

Please point out negative speculation Jtimothya. Not sure where your getting that. I said that I purchased a pair of Alpha cables. Needed different terminations and when I tried to order them, it took a month and still no terminatios. I cannot use the cables without them. When I asked they said that that they never remembered talking to me, despite having called TWICE. No apologies nothing. No speculation here...just bad customer service. When you spend several hundered dollars on cables you expect to be treated at minimum respectfully. Else there are other companies out there who will. They should AT Minimum apologize for dropping the order and do what they can to get the terminations to you ASAP. A good company would have sent the terminations ASAP free of charge or pay shipping. A descent company would have at least expedited the terminations ASAP with no further delay, perhaps apologizing for lack of service. A bad company tells the customer he's wrong and he didn't ever talk to them and that it wasn't their fault.

My "my threads" viewer says over 200 people have viewed this thread. If AC goertz ever checks Audiogon, then they'll see this and understand the importance of treating EVERY customer with dignity and not just most of them.
Apparently, my experience is not the norm for them. Nevertheless, I believe that any other customer would be frustrated having had my experience and after having spent several hundred bucks still not being able to use the cables nearly a month on.

In fact, your tone, Jtimothya, is EXACTLY the same one that I got from AC goertz. Are you an AC rep?

I never claimed that AC made any false promises or ripped me off in any way.

I only stated that they were rude to me, a paying and repeat customer, as I was also trying to purchase the correct terminations for them (which was my fault for getting cables before getting the amp).

Certainly, someone there made a mistake. That can be forgiven. What can't be forgiven is to blame the customer. It isn't hard to say "sorry I made a mistake and I'll help get that corrected." Everyone makes mistakes and that's a given. (and forgiven) However, if you tell me "I didn't make a mistake and you never called and talked to me and sorry I can't help you." Well that's a different story." That is adding insult to injury. Further, they didn't offer to correct the situation, but then referred me to one of their subcontractors.

And as previously stated...I did call and try to correct the situtation, not once but TWICE. Only after a month am I posting this....this didn't happen after a single misstep.

Just an update. 671 views on this thread (per audiogon).

Also. AC Goertz never provided the terminations. I contacted some of their distributors. No response. Sold the cables as they were no longer of use to me.

Be aware. If you purchase AC Goertz...make sure they are terminated correctly. Otherwise, you may end up with a big hunk of useless copper.

True, but lots of people say beware of shorting your amp out. Not sure it's worth burning the amp for that. In my case, my amp's speaker outs are very close together. In any case, I didn't decide to take the chance.

I guess that I could have probably trimmed the wide cables down to a thinner gauge and attached them perhaps with no problem. But I'm using a vintage Mac 225 tube amp all the outputs are very closely set together.