fed x should be able to provide you with what they consider to be accepatable packaging (it should be a list of approved shipping and packing material). if this is what you have packed the sub with...you have a chance. if you have that; you should ask for a claims supervisor and work up from there. if you did not use what they consider approved packing; you are out of luck (even though it was better packed than they would require). a future thought is using the airlines; bax global and the like. some of them are not door to door svc but they are better on handling. good luck (i have been in the shipping business for 16 years).
Advice on how to get FedEx to pay up on damage
HELP! I recently shipped a subwoofer via FeEx ground. I put it in a heavy box with a lot of packing around it including about 6 inches of padding on the top because the speaker and grill are on the top. I marked the box all around with bright red arrows labeled "this side up" since it was very heavy and turning it over could damage it. Guess what. The grill and speaker were damaged and FeEx is claiming it was not properly packed. I figure they turned it over. Does anyone have any advice on how to proceed with this? I have spent hundreds of dollars shipping via FedEx recently and this is the first problem I have had. This is complicated by the fact that the speaker is now 2000 miles from where I am. Any thoughts?
- ...
- 12 posts total
- 12 posts total