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Advice on how to get FedEx to pay up on damage

HELP! I recently shipped a subwoofer via FeEx ground. I put it in a heavy box with a lot of packing around it including about 6 inches of padding on the top because the speaker and grill are on the top. I marked the box all around with bright red arrows labeled "this side up" since it was very heavy and turning it over could damage it. Guess what. The grill and speaker were damaged and FeEx is claiming it was not properly packed. I figure they turned it over. Does anyone have any advice on how to proceed with this? I have spent hundreds of dollars shipping via FedEx recently and this is the first problem I have had. This is complicated by the fact that the speaker is now 2000 miles from where I am. Any thoughts?
herman

Showing 1 response by njonker

njonker
107 posts
 
I have ample experience with FedEx and the like damaging very expensive equipment. If it was insured, you can proof it was working prior to shipping, and you can proof it was packed OK, you just go through the lengthy claims process which will take a few months. Call them, ask for a claims supervisor, get them to mail or fax you instructions. Do everything in writing if you can, it takes time but gets the best results.

Not trying to scare you here, but I lost a claim on a $30,000 piece of communications gear that got damaged by FedEx Ground; it was packaged in original boxes and all; FedEx claimed the box was in tact, so they could not be at fault. Nevermind the 3 foot high chassis was bent and half the cards were snapped. We had no way to proof it was in tact when shipped...

Niels.
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