2. analog
  3. 1188272921

Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller

Showing 3 responses by pawlowski6132

pawlowski6132's avatar
pawlowski6132
592 posts
 
"Now, you're telling us that your poly-lined sleeves are warped?!? I buy those all the time and have no clue as to what you're talking about. And to carry it farther, you complain because they wouldn't take care of the couple of dollars you had to spend to send these "defective" sleeves back?

Sorry, but I think your mindset is warped."

Dan_ed; because YOU haven't had warped sleeves that means it's not possible for someone else too??

And I don't think the OPer cares about a couple of bucks but, is making a point on principle.

This is probably obvious to most people here.
pawlowski6132's avatar
pawlowski6132
592 posts
 
Dan_ed;

"Well, thanks for explaining that to me, Pawlowski. I would never have caught on to what point Ehaller was trying to make."

I figured.

"Pawlowski, since you seem to be so in tune with Ehaller. Can you explain to all of us what a warped sleeve is?"

If you take two sheets of something (like a plastic liner and paper outer sleeve) and glue them together without them being flat ans square, one may buckle and cause a "warp."

What's harder to envision; an imperfect paper product probably made in China or, that Ehaller is making ALL this up becasue he has nothing better to do??????
pawlowski6132's avatar
pawlowski6132
592 posts
 
Dan_ed;

I only have the facts as stated in the original post;

1. Received defective sleeves. CERTAINLY PLAUSIBLE
2. A.S. agreed to take them back. OF COURSE. WHY WOULDN'T THEY? EVERY OTHER COMPANY IN THIS COUNTRY WOULD.
3. They would not pay return shipping. I COULD SEE BOTH SIDES HERE.
4. Ehaller's not happy and wants to find another retailer. GO FOR IT. I DON'T CARE EITHER WAY. WHY DO YOU??
More to discover