2. analog
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Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller

Showing 2 responses by ehaller

ehaller OP
98 posts
 
They're poly-lined paper sleeves. Appears to me they weren't glued correctly.
ehaller OP
98 posts
 
Wow, didn't think I'd get peoples feathers ruffled over this. I actually took digital pictures of the sleeves and emailed it to A. Sounds. That's when they gave me the RA. I placed a few LPs in the sleeves, inserted them into the jackets and a few days later they still were "bunched" up. It's an obvious gluing issue. Someone said I have a history of buying things and returning them? Where the hell did that come from? I want the sleeves, need them, just don't feel like cramming the LPs back into the jackets. So I am returning them at my expense, yeah it's only a few dollars but I was trying to make a point about putting customer service before corp. profit, and I will shop elsewhere. Whew!
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