2. analog
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Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller

Showing 4 responses by dan_ed

dan_ed
2,451 posts
 
I have never had anything but the BEST service from Acoustic Sounds. The few times I have found it necessary to return an LP to them because of defects they have been very helpful and have done whatever it took to satisfy my concern.

Now, you're telling us that your poly-lined sleeves are warped?!? I buy those all the time and have no clue as to what you're talking about. And to carry it farther, you complain because they wouldn't take care of the couple of dollars you had to spend to send these "defective" sleeves back?

Sorry, but I think your mindset is warped.
dan_ed
2,451 posts
 
Well, thanks for explaining that to me, Pawlowski. I would never have caught on to what point Ehaller was trying to make.

Pawlowski, since you seem to be so in tune with Ehaller. Can you explain to all of us what a warped sleeve is?
dan_ed
2,451 posts
 
Hey Pawlowski. You seem to be of the same mindset as Ehaller so why don't you make everything right and reimburse him for his shipping charges? Ehaller has a history of returning things to businesses who then can't seem to find anything wrong with the items he returns. So, no. I don't believe what he is reporting and have no clue what his motives might be.

But that is really not the issue.

I'm not going to jump on someone's wagon and help them attempt to smear a very reputable business because this person may not like the product he received. I think it is commendable that AS will take them back simply because Ehaller isn't happy with them. But I'm not going to be so quick to assume he's right just because he posts a grievance here.
dan_ed
2,451 posts
 
You don't have all of the facts. Just what Ehaller is posting.

I don't care who anyone buys from. I've bought from all of the vendors listed here. That is a completely different issue than to say "I didn't get my way so I'm going to suggest they don't treat people right."

Yeah, he's got the right to say that. I've got the right not to suffer foolishness at the expense of a business I hold in high regard.
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