Acoustic Signature customer service

So, I was kicking back on a Sunday and thought I would send out a service email to them a about a bearing pad. Five minutes later Gunther responds and continues a two hour email conversation giving me several options.

Frankly, I was shocked and delighted by his quick and courteous response. It looks like he'll have me taken care of quickly. And, all this attention and it is for an older Thorens TD 850 he made for Thorens years ago. Now that is service!